Sonik Mobility – Privacy Policy

1. Acceptance & Scope

This Privacy Policy (“Policy”) describes what personal information Sonik Mobility collects through the Sonik Mobility website (sonikmobility.com) and mobile application (“App”), and how that information is used, processed, and disclosed.

Sonik Mobility is owned and operated by Azhar Engineering Pvt. Ltd., registered in Noida, Uttar Pradesh, India.

By using the website, App, or any services, you expressly agree to this Privacy Policy.

If you do not agree, discontinue use immediately. This Policy is subject to change at Sonik Mobility’s sole discretion; the latest version is always available on the website. Continued use constitutes acceptance of updates.

2. Information We Collect

Sonik Mobility collects the following categories of information:

2.1 Personal & Identifiable Information

Full name
Email address
Residential and billing address
Mobile/telephone number
Vehicle details (make, model, registration number, battery capacity)
Profile picture
Payment information (credit/debit card details, UPI ID, bank account details)
Government-issued ID details (if required for verification)
Age and date of birth

2.2 Automatic & Usage Data

Device information (hardware model, operating system, device identifiers)
IP address and device location (GPS, WiFi, cellular data)
Charging activity logs (date, time, duration, charging station used, energy consumed)
App usage patterns and feature interaction data
Browser/App crash logs and error data
Session timestamps and navigation history
Device sensors (accelerometer, gyroscope if enabled)

2.3 Cookies & Tracking Technologies

Session cookies for authentication and preferences
Analytics cookies for usage tracking
Third-party analytics (Google Analytics, Firebase, Mixpanel)
Pixel tags and web beacons for conversion tracking

2.4 Communications Data

Email communications (support inquiries, confirmations)
SMS/push notification logs
Feedback, surveys, and user-submitted content
Chat logs with customer support

2.5 Third-Party Data

Sonik Mobility may receive information about you from:

Payment processors and financial institutions
Government authorities for verification purposes
Third-party authentication providers
Marketing and analytics partners

3. Use of Personal Information

Sonik Mobility uses your personal information for the following purposes:

3.1 Service Delivery & Operations

Creating and maintaining your account
Processing charging bookings and payments
Verifying your identity and preventing fraud
Handling refunds, cancellations, and disputes
Technical support and customer service
Compliance with legal obligations and taxation requirements

3.2 Communication

Sending booking confirmations and receipts
Service notifications (payment failures, session updates, station alerts)
Changes to Terms and Conditions, Privacy Policy, or service availability
Account security alerts and credential change confirmations

3.3 Marketing & Promotions

Promotional offers, discounts, and loyalty rewards
Email newsletters and marketing communications (with your opt-in consent)
Personalized recommendations based on charging behavior
User engagement surveys and feedback requests
Retargeting and behavioral advertising

3.4 Analytics & Improvement

Understanding usage patterns and service performance
Analyzing app/website performance and user experience
Identifying technical issues and system optimization
Network planning and charging infrastructure improvement
Research and development of new features

3.5 Legal & Regulatory Compliance

Compliance with government inquiries and legal processes
Tax and financial reporting
Prevention and detection of fraud, illegal activity, or abuse
Enforcement of Terms and Conditions
Evidence preservation for disputes or investigations

3.6 Aggregation & Anonymization

Creating anonymized datasets and statistical reports
Sharing insights with partners, advertisers, and government agencies (without identifying individuals)
Public reporting and press releases

Sonik Mobility does not sell personal information to third parties for their independent commercial use without your explicit written consent.

4. Disclosure & Sharing of Information

4.1 When We Share Information

Sonik Mobility may disclose personal information in the following cases:

With Your Consent:

When you explicitly authorize information sharing
For third-party integrations you voluntarily enable

Service Providers & Partners:

Payment processors and financial institutions
Cloud storage and hosting providers
Email and SMS service providers
Analytics and marketing platforms
Customer support software providers
Logistics partners (for hardware delivery)

Legal Compliance:

Law enforcement, government agencies, or courts (with valid legal process)
Regulatory authorities and compliance bodies
Mandatory data disclosure under Indian law (IT Act, GST, taxation, RBI guidelines)

Safety & Fraud Prevention:

Detection, prevention, or investigation of fraud, security breaches, or illegal activity
Verification of user identity and eligibility
Protection of Sonik Mobility’s legal rights and property
Investigation of user complaints or disputes

Business Transfers:

In case of merger, acquisition, bankruptcy, or sale of assets, your data may be transferred to the acquiring entity

Aggregated & Anonymized Data:

Sharing anonymized insights with partners, advertisers, and government agencies for analytics and research

4.2 Third-Party Services

The App integrates with third-party services including:

Google Maps: For location and navigation
Google Analytics & Firebase: For usage analytics
Payment Gateways (Razorpay, PhonePe, Google Pay): For payment processing
SMS/Email Providers: For transactional communications
Advertising Networks: For behavioral targeting and retargeting

Each third party has its own privacy policy. Sonik Mobility is not responsible for how these parties use your data.

4.3 Non-Disclosure

Sonik Mobility will not share your personal information with third parties for their independent commercial marketing unless you provide explicit written consent.

5. Data Protection & Security

5.1 Security Measures

Sonik Mobility implements industry-standard security practices:

Encryption: Data transmitted via HTTPS/TLS encryption
Authentication: OTP (one-time password) and password-based access control
Access Controls: Role-based access to personal data (employees need-to-know basis)
Data Segregation: PII stored separately from operational data
Regular Audits: Security assessments and vulnerability testing
Incident Response: Protocols for detecting and responding to breaches

5.2 Limitations of Security

Important: No security system is foolproof. While Sonik Mobility uses reasonable security measures, we do not guarantee absolute protection against:

Unauthorized access or data breaches
Cyber attacks or hacking
Loss, alteration, or misuse of data
Network failures or system disruptions

You assume all risk associated with data transmission through the internet.

5.3 User Responsibility

You are responsible for:

Maintaining the confidentiality of your login credentials
Not sharing your password with others
Notifying Sonik Mobility immediately of unauthorized access
Using secure devices and networks when accessing the App

5.4 Suspected Breaches

If Sonik Mobility suspects a security breach:

Users may be required to change their password
The account may be temporarily suspended
You will be notified via registered email/SMS within 72 hours (as required by law)
Sonik may request additional verification information

Notification of breaches does not constitute admission of liability.

6. Cookies & Tracking Technologies

6.1 Types of Cookies Used

Session Cookies: Maintain login status during your session
Persistent Cookies: Remember preferences on future visits
Analytics Cookies: Track usage for service improvement
Marketing Cookies: Enable personalized advertising and retargeting
Third-Party Cookies: Placed by analytics and advertising partners

6.2 Disabling Cookies

You may disable cookies through your browser settings; however, this may limit App functionality and service features.

6.3 Do-Not-Track Signals

The App does not respond to Do-Not-Track (DNT) browser signals. Third-party services integrated into the App may have their own DNT policies.

7. Third-Party Links & Services

The website and App may contain links to third-party websites and services (partner charging networks, payment providers, etc.).

Sonik Mobility is NOT responsible for:

Privacy practices of third-party sites
Data collection or misuse by third parties
Security breaches or data loss on third-party platforms
Content, policies, or terms of third-party services

Review the privacy policies of third-party services before providing information.

8. Accessing, Updating & Deleting Your Information

8.1 Access to Your Data

You may request access to your personal information by:

Emailing charge@sonikmobility.com with your request
Submitting a Data Subject Access Request (DSAR) with proof of identity

Sonik Mobility may reject requests that are:

Repetitive or burdensome (more than once per calendar year without valid reason)
Frivolous or vexatious
Threatening to others’ privacy rights
Commercially motivated or abusive
Technically infeasible

Response timeline: 30–45 days from receipt of valid request.

8.2 Updating Your Information

You may update your personal information through:

Your App account settings
Email request to charge@sonikmobility.com
In-App customer support

Sonik Mobility will update records within 5–7 business days.

8.3 Deletion of Your Information

You may request account deletion and data erasure by emailing charge@sonikmobility.com with:

Proof of identity
Statement that you wish to delete your account
Confirmation that no pending transactions or disputes exist

After deletion:

Your account will be deactivated within 7 business days
Personal data will be removed from active systems
Sonik Mobility may retain data in backups for 6–12 months for legal, tax, and dispute resolution purposes
Data required by law (GST, taxation, RBI) will be retained as mandated

Note: Even after deletion, Sonik Mobility may retain anonymized or aggregated data for analytics and reporting.

8.4 Right to Erasure Limitations

Sonik Mobility may refuse erasure if:

Legal obligations require data retention
Ongoing disputes or investigations exist
Pending chargebacks or financial claims exist
Criminal activity is suspected
Data is needed for regulatory compliance

9. Data Retention

9.1 Retention Periods

Sonik Mobility retains personal information for:

Data Type	Retention Period	Reason
Account & Profile Data	12 months after deletion	Dispute resolution, chargebacks
Transaction & Payment Data	7 years	GST, income tax, RBI compliance
Charging Activity Logs	24 months	Infrastructure planning, analytics
Support Communications	3 years	Legal evidence, quality assurance
Device & Usage Data	12 months	Service optimization, fraud prevention
Backup Data	6–12 months	System recovery, legal hold
Aggregated/Anonymized Data	Indefinitely	Analytics, research, product development

9.2 Archival & Backup

Sonik Mobility may retain data in archival and backup systems even after account deletion for:

Legal compliance and regulatory requirements
Dispute resolution and chargebacks
Fraud investigation and prevention
System recovery and disaster planning

10. Children’s Privacy

The App is not intended for children under 18 years of age. Sonik Mobility does not knowingly collect information from minors.

If you are a minor, do not use the App without parental/guardian consent.

If Sonik discovers that personal information of a minor has been collected without proper consent, that information will be deleted immediately.

11. International Data Transfers

If you access the App from outside India, your personal information may be transferred to, stored in, and processed in India.

By using the App, you consent to:

Transfer of data to India
Processing under Indian data protection laws
Jurisdiction of Indian courts

12. Your Rights Under Indian Data Protection Law

Under the Information Technology Act, 2000 and emerging privacy regulations, you have the right to:

Access: Request and obtain a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request erasure of data (subject to legal holds)
Withdraw Consent: Opt-out of non-essential processing
Complaint: File complaints with appropriate authorities

Note: These rights are subject to legal exceptions and limitations, including data needed for regulatory compliance, fraud prevention, and legal obligations.

13. Indemnification

You agree to indemnify and hold harmless Sonik Mobility, Azhar Engineering, and their officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Personal data you provide to Sonik Mobility
Your violation of this Privacy Policy or applicable laws
Your misuse of the App or services
Violation of others’ rights due to your actions
Your breach of Terms and Conditions
Unauthorized use of your account credentials
Claims by third parties related to data you provided

14. Limitation of Liability

To the maximum extent permitted by law:

Sonik Mobility and its affiliates, officers, employees, and service providers are not liable for:

Direct or indirect damages arising from use or inability to use the services
Data loss, theft, or unauthorized access despite reasonable security measures
System unavailability, outages, or service interruptions
Loss of revenue, business, or opportunity
Viruses, malware, or hacking not caused by Sonik’s gross negligence
Third-party breaches or unauthorized disclosure
Actions taken by payment processors, government agencies, or other third parties

Your exclusive remedy is limited to refund of fees paid to Sonik Mobility, not to exceed the amount of your most recent transaction.

15. Policy Updates & Amendments

15.1 Changes to This Policy

Sonik Mobility may update this Privacy Policy at any time by posting changes on the website. The “Last Updated” date reflects the version currently in effect.

15.2 Notification of Material Changes

If Sonik makes material changes that negatively affect your privacy:

Notification will be sent via email to your registered email address
You will be given 30 days to review and accept changes
Continued use of the App after the deadline constitutes acceptance

15.3 Retroactive Application

Existing Data: Policy changes apply retroactively to previously collected data
Future Data: New collection follows the updated policy
No Opt-Out from Updates: You cannot opt-out of policy updates; discontinue use if you disagree

16. Governing Law & Jurisdiction

16.1 Governing Law

This Privacy Policy is governed by the laws of the Republic of India, without regard to conflict of law principles.

16.2 Exclusive Jurisdiction

Any disputes, claims, or legal proceedings arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

You waive any objection to venue and consent to the jurisdiction of these courts.

16.3 Mandatory Consumer Protections

Nothing in this Policy limits your rights under mandatory consumer protection laws of India, including the Consumer Protection Act, 2019.

17. Escalation & Dispute Resolution

17.1 Privacy Complaint Process

Step 1: Direct Contact (7 days)

Email: charge@sonikmobility.com

Include: Account details, description of concern, and supporting documentation

Step 2: Response (5 business days)

Sonik Mobility will acknowledge receipt and provide initial response

Step 3: Escalation (7 additional days)

If unresolved, request escalation to management for final review

Step 4: Legal Remedy

If unresolved after above steps, you may:

File a complaint with National Consumer Disputes Redressal Commission (NCDRC)
File a complaint with Data Protection Authority (when applicable)
Pursue legal action in Delhi courts

17.2 No Waiver of Rights

This escalation process does not waive your right to pursue legal remedies or file complaints with government authorities.

18. Contact Information

For privacy concerns, data access requests, or complaints, please contact:

Sonik Mobility – Privacy & Data Protection Team

Channel Details
Email: charge@sonikmobility.com
Phone: +91 76785 33779 (9 AM – 6 PM IST, Mon–Fri)
In-App Menu → Help & Support → Contact Us

Mailing Address
Azhar Engineering Pvt. Ltd., D-81, Hosiery Complex, Industrial Area Extn, Phase-2, Noida, UP 201305, India

19. Definitions

Personal Information: Data that identifies you or can be linked to you (name, email, phone, address, etc.)
Processing: Any operation on personal data (collection, storage, use, disclosure, deletion)
Data Subject: The individual to whom personal data relates
Third Party: Any entity other than Sonik Mobility and the Data Subject
Aggregated Data: Combined information from multiple users, not identifying individuals
Anonymized Data: Information from which all identifiers are removed and cannot be linked back to individuals

20. FAQ

Q: Does Sonik Mobility sell my personal data?
A: No, we do not sell personal information to third parties for commercial purposes without your explicit written consent.

Q: How long do you keep my data after I delete my account?
A: Active data is removed within 7 days. Backup copies may be retained for 6–12 months for legal and operational purposes. Tax-related data is retained for 7 years per Indian law.

Q: How do I access my personal information?
A: Email charge@sonikmobility.com with your name and account ID. We will respond within 30–45 days.

Q: Is my location data tracked?
A: Yes, GPS location is used for charging station navigation and service optimization. You can disable location access in App settings, but this may limit functionality.

Q: What happens if there’s a data breach?
A: Sonik will notify you via email within 72 hours of discovery. You may be required to change your password.

Q: Who can I contact about privacy concerns?
A: Email charge@sonikmobility.com or file a complaint with the NCDRC or applicable data protection authority.

Q: Can I opt-out of cookies?
A: Yes, disable cookies in your browser settings. However, this may limit App functionality.

Q: What is your policy on child safety?
A: The App is not intended for children under 18. We do not knowingly collect data from minors.