Cancellation Policy

Acceptance & Scope

This Cancellation Policy (“Policy”) is provided by **Sonik Mobility** to its customers (“Customer”) using the Sonik Mobility mobile application (“Sonik Mobility App”).

By using the Sonik App, you agree to the terms of this Policy. Sonik Mobility reserves the right to revise this Policy at its sole discretion.

Cancellation and Refund Rules for Booking Slots

Customers can cancel and reschedule their reservation slot bookings on the Sonik App at any time. The refund eligibility is determined by the time of cancellation relative to the start time of the booking:

• **Full Refund:** Available for cancellations made **until 2 hours prior** to the scheduled start time.
• **50% Refund:** Applied if a booking is cancelled **within 2 hours** of the scheduled start time.
• **25% Refund (No-Show):** In case of a no-show (if you don’t cancel and don’t show up), the booking will be automatically cancelled after **15 minutes of inactivity**, and only 25% of the booking amount will be refunded.

How to Cancel or Reschedule

Cancellation or rescheduling must be performed directly through the Sonik App by following these steps:

1. Login to the Sonik App.
2. Click on the booking you wish to manage.
3. Cancel the booking.
4. Confirm the cancellation.

Additional Notes

Sonik Mobility may retain customer information in backups even after deletion, for statutory or legal requirements.

Last Updated: October 2025